i am a pay and go customer how can i see my usage on line on my account

[Anonymous]

How can i see my usage on my accvount i am a pay and go customer

[jonsie]

Basically yes  

[Cleoriff]

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@viridis wrote:
So will it show what your using in the way of minutes , texts and Data.?

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@jonsie  just said remaining allowances @viridis ? So surely that is what you have left...not a breakdown of what has been used....(but I could be way off the mark here?)...

[viridis]

But only for current month I take it.

[jonsie]

Correct...

[Cleoriff]

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@jonsie wrote:

Correct...

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Right...so if you want info from further back....this is when you have to pay them £10?....

[jonsie]

That's right and it can take up to 6 weeks...depends how vital the info is I suppose. Sometimes information is needed for legal purposes.

[Cleoriff]

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@jonsie wrote:

That's right and it can take up to 6 weeks...depends how vital the info is I suppose. Sometimes information is needed for legal purposes.

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Thanks for all that @jonsie  (I hope your head doesn't hurt as much as mine )

[jonsie]

It does...and my back...and my leg...and my tattoo!!!

[Anonymous]

Hi @Anonymous ,

As mentioned if for some reason you need the numbers you have called you can request this for £10

go to either www.o2.co.uk/subjectaccess or follow the below path:

• www.o2.co.uk
• Click on 'Go to help'
• In the 'Search for O2 Help' field write 'request for personal information held' click 'Go'
• Click in 'How can i get a copy of the information O2 store on me?'

Once the form has been completed, print it off and sign it.  O2 recommend sending it recorded delivery to the below address ensuring you enclose a cheque or postal order for £10.00 made payable to Telefónica O2 UK Ltd:

Data Controller - Subject Access
Telefónica (UK) Limited
5 Reynoldston Close
Brackmills Industrial Estate
Northampton
NN4 7BX

The timescale is up to 40 days. Hope this helps!:smileyhappy: