cancel
Showing results for 
Search instead for 
Did you mean: 

i am a pay and go customer how can i see my usage on line on my account

Anonymous
Not applicable

How can i see my usage on my accvount i am a pay and go customer

Message 1 of 19
3,018 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 154226 Posts
  • 658 Topics
  • 29424 Solutions
Registered:
The only way is to request a "subject access request" at a cost of £10 http://www.o2.co.uk/help/everything-else/how-to-get-a-copy-of-the-information-we-store-about-you#qs
or look in your phones call/text history.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 19
2,360 Views
18 REPLIES 18

MI5
Level 94: Supreme
  • 154226 Posts
  • 658 Topics
  • 29424 Solutions
Registered:
The only way is to request a "subject access request" at a cost of £10 http://www.o2.co.uk/help/everything-else/how-to-get-a-copy-of-the-information-we-store-about-you#qs
or look in your phones call/text history.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 19
2,361 Views

jonsie
Level 94: Supreme
  • 98190 Posts
  • 616 Topics
  • 7247 Solutions
Registered:

You would still only be able  to  see outgoing calls and texts. Nothing for incoming I'm afraid. Call logs are your best option but consider an app that will back them all up to your email account. There are numerous available  depending on your phone.

Message 3 of 19
2,358 Views

Anonymous
Not applicable
Your My02 will show what your using in the way of minutes , texts and Data.

If other usage stats are important then an option could be to move onto a SIM only Contract on a 30 day or 12 month option.

On passing a Credit Check and you can keep your number.
Message 4 of 19
2,351 Views

jonsie
Level 94: Supreme
  • 98190 Posts
  • 616 Topics
  • 7247 Solutions
Registered:

I'm fairly sure you can't get historical information on P&G via My O2, only the current  month.

Message 5 of 19
2,325 Views

Cleoriff
Level 94: Supreme
  • 133402 Posts
  • 843 Topics
  • 7624 Solutions
Registered:

Ok...so here is another question...Do PAYG customers actually HAVE a MYO2 account. ? Up till this thread was posted, I thought not?...:smileysad:

Veritas Numquam Perit

Girl in a jacket
Message 6 of 19
2,309 Views

jonsie
Level 94: Supreme
  • 98190 Posts
  • 616 Topics
  • 7247 Solutions
Registered:

They have a My O2 app which shows remaibing allowances but little else....

Message 7 of 19
2,305 Views

Cleoriff
Level 94: Supreme
  • 133402 Posts
  • 843 Topics
  • 7624 Solutions
Registered:

@jonsie wrote:

They have a My O2 app which shows remaibing allowances but little else....


Oh thanks for that @jonsie  I wasn't aware they had even that? ..Probably because I made no attempt to access it when I was on PAYG... Is it a recent addition for PAYG customers? (Sorry for all the questions but just seeking clarification....)

Veritas Numquam Perit

Girl in a jacket
Message 8 of 19
2,303 Views

jonsie
Level 94: Supreme
  • 98190 Posts
  • 616 Topics
  • 7247 Solutions
Registered:

I'm not sure how new it is but I've been able to access my P&G accounts for a couple of years. It shows the tariff you are on and gives the option to change if you want and also upgrade options.

Message 9 of 19
2,301 Views

viridis
Level 56: Guvnor
  • 13561 Posts
  • 108 Topics
  • 310 Solutions
Registered:
So will it show what your using in the way of minutes , texts and Data.?
Message 10 of 19
2,285 Views