Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Level 1: Joiner
Posts: 4
Registered: ‎21-10-2019
Accepted Solution

hy

Hi. I have a problem
Posts: 70,520
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: hy

Posts: 73,511
Topics: 688
Registered: ‎14-01-2013

Re: hy

Hi @florin1 

If you give us more info we may be able to help?

*The Game Is On*


Posts: 88,636
Topics: 536
Solutions: 11,502
Registered: ‎04-04-2012

Re: hy

A problem shared is a problem halved @florin1 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 4
Registered: ‎21-10-2019

Re: hy

ordered a phone but I do not like the color. I would like it to be black not silver .. order would appear soon. what can I do?
Level 1: Joiner
Posts: 4
Registered: ‎21-10-2019

Re: hy

[ Edited ]

Order number: ms-xxxxxxxxxx

Posts: 88,636
Topics: 536
Solutions: 11,502
Registered: ‎04-04-2012

Re: hy

@florin1 

You need to take delivery and then return it under the change of mind policy https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 4
Registered: ‎21-10-2019

Re: hy

Thanks
Posts: 88,636
Topics: 536
Solutions: 11,502
Registered: ‎04-04-2012

Re: hy

No problem.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)