i decided to go through the process of doing an Early Upgrade of my Pay Monthly Phone, just to see how to do it. Part one of the process involved the o2 website adding an item to my Upgrade Basket.
The item is called:
"Discounted Early Upgrade Fee"
this is the page: https://www.o2.co.uk/upgrade/basket/
i added the item yesterday and since then, my computer has been turned off. i hoped that would automatically remove the item but its still there! there doesn't seem to be anything on that page to suggest i can 'remove' or 'delete' the item.
i'll be hoping to buy something else in the near future but can't until i remove this item thats still in the basket!
cheers 
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i decided to log onto the o2 Upgrade section of the web site today, since its now 1 month before my 'free one month upgrade'.
yesterday, when I was within the 2 months from my 'free one month upgrade', my Upgrade Basket stated i had to pay roughly £33.
now that i'm within 1 month of my 'free one month upgrade', the Upgrade Basket states i have to pay roughly £16.
it seems that the Basket does not work in the conventional sense. its not actually something that you put things in and take things out. it can only contain one thing, which you cannot remove, and thats your Discounted Early Upgrade Fee.
so.. mystery solved
here's an image of the page i'm talking about. i hope it shows correctly.
a distinction needs to be made between the normal Shopping Basket and the Upgrade Basket as this may be different.
this is the normal basket: https://www.o2.co.uk/shop/basket/
this is the upgrade basket: https://www.o2.co.uk/upgrade/basket/
i am looking at the Upgrade Basket and cannot see anyway of removing the item.
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I would have thought that you click on the link showing your basket (with one item in)
When a new page opens you should then have the option to delete or remove item??
