how to get a credit refund

[D4D]

I have moved to a cheaper provider and O2 has sent a link asking me to log in and provide bank details for the refund. As my account is closed I can't access my details, how can I do this?

[Cleoriff · Accepted solution]

@D4D 

You need to contact Payment Management

You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am