how to apply a £0 spend cap

[stephen1]

I'd like to apply a£0 spend cap, as I've just received a txt from 02 at 4am saying I haven't done one this month, I did ask to be put on zero spend cap indefinitely

[Glory1]

Hi @stephen1 

You need to speak to customer services on 202 to explain that you would like to remain on a £0 Spend Cap for an indefinite period. 

Guide: How to find help & contact O2. 

The best time to phone is between 8-8:30am to avoid a long wait on hold.

Good luck and welcome to the forum 

[Bambino]

@stephen1  This is not O2. This is a customer community. You need to speak to customer service: https://www.o2.co.uk/contactus

[MI5]

Spend caps are for the duration of the contract or until changed.. I'm not aware of a requirement to set them monthly.
Are you sure it's a genuine O2 message?

[RCL]

I get a notification every month to confirm that it is still in place for my contract

[Anonymous]

I thought it was for contract duration? Never heard of monthly

[MI5]

Yes, I get that too but it's just telling me it's applied.
I don't have to do anything.

[Anonymous]

I don’t have a text & mine was applied at start of contract & says applied in myo2

[MI5]

Hmmmm, I do, but just a confirmation text.

[RCL]

No don't need to do anything unless I want to change the spenf