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Level 1: Joiner
Posts: 3
Registered: ‎30-07-2018

how to apply a £0 spend cap

I'd like to apply a£0 spend cap, as I've just received a txt from 02 at 4am saying I haven't done one this month, I did ask to be put on zero spend cap indefinitely
Posts: 10,288
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Registered: ‎22-08-2016

Re: how to apply a £0 spend cap

Hi @stephen1 

 

You need to speak to customer services on 202 to explain that you would like to remain on a £0 Spend Cap for an indefinite period. 

Guide: How to find help & contact O2

 

The best time to phone is between 8-8:30am to avoid a long wait on hold.

 

Good luck and welcome to the forum Welcome

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Level 63: Greatness Assured
Posts: 12,114
Registered: ‎31-03-2010

Re: how to apply a £0 spend cap

@stephen1  This is not O2. This is a customer community. You need to speak to customer service: https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

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Posts: 86,563
Topics: 528
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Registered: ‎04-04-2012

Re: how to apply a £0 spend cap

Spend caps are for the duration of the contract or until changed.. I'm not aware of a requirement to set them monthly.
Are you sure it's a genuine O2 message?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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RCL
Level 4: Observant
Posts: 72
Registered: ‎13-09-2012

Re: how to apply a £0 spend cap

I get a notification every month to confirm that it is still in place for my contract
Anonymous
Posts: 0

Re: how to apply a £0 spend cap

I thought it was for contract duration? Never heard of monthly
Posts: 86,563
Topics: 528
Solutions: 10,848
Registered: ‎04-04-2012

Re: how to apply a £0 spend cap

Yes, I get that too but it's just telling me it's applied.
I don't have to do anything.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: how to apply a £0 spend cap

I don’t have a text & mine was applied at start of contract & says applied in myo2
Posts: 86,563
Topics: 528
Solutions: 10,848
Registered: ‎04-04-2012

Re: how to apply a £0 spend cap

Hmmmm, I do, but just a confirmation text.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
RCL
Level 4: Observant
Posts: 72
Registered: ‎13-09-2012

Re: how to apply a £0 spend cap

No don't need to do anything unless I want to change the spenf