This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Showing results for 
Search instead for 
Did you mean: 

how do you chat with O2 service team

Go to solution
Mani1
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎18-01-2022 12:30

on ‎18-01-2022 12:30

I have tried everything, but it seems O2 has successfully created a full loop that takes you back to the same page when you click on help and redirect you to select option what you need help with,

 

 

I'm surprised they have not created a help button which let you select you online chat as one of the option to contact O2,

Message 1 of 4
1,237 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 152478 Posts
  • 651 Topics
  • 29104 Solutions
Registered:

on ‎18-01-2022 12:42

on ‎18-01-2022 12:42

@Mani1 

Chat will usually appear in the shop pages https://www.o2.co.uk/shop

Or If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 4
1,229 Views
0 Kudos
3 REPLIES 3

Go to solution
MI5
Level 94: Supreme
  • 152478 Posts
  • 651 Topics
  • 29104 Solutions
Registered:

on ‎18-01-2022 12:42

on ‎18-01-2022 12:42

@Mani1 

Chat will usually appear in the shop pages https://www.o2.co.uk/shop

Or If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
1,230 Views
0 Kudos

Go to solution
Batty5555
Level 1: Joiner
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:

on ‎19-01-2022 10:44

on ‎19-01-2022 10:44

The whole complaints merry go round is disgusting. The just want your money and not bother them 

Message 3 of 4
1,120 Views
0 Kudos

Go to solution
Spenny
Level 16: Talkative
  • 341 Posts
  • 11 Topics
  • 27 Solutions
Registered:

on ‎26-01-2022 12:38

on ‎26-01-2022 12:38

Personally as a new O2 customer, I have found customer services easy to contact via chat.  Telephone contact seems to be a lot longer.

From the O2 app -> Support -> Start a conversation

Admittedly if it is an urgent question you may want one of the other channels, though you may just find that chat is the quickest. 

Phone: Motorola G100, 128GB, Android 12, SIMO 20Gb
Broadband: Virgin 350Mb, Tp-Link Router - Deco S4
-----------------------------------------------------------------
We are a community of customers and cannot access your account.
To contact O2 click here for O2 Social Media Links
Message 4 of 4
928 Views
0 Kudos
Top Kudoed Authors
View All
Top