Solved: Re: how do i remove a spend cap

spendcap · ‎18-12-2018

can anyone advise me as to how i remove a spend cap??

MI5 · ‎18-12-2018

Call customer services on 202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎18-12-2018

@spendcap

Call customer services on 202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎19-12-2018

Hi @spendcap, did you get a chance to reach out to Customer Service to get your spend cap removed?

Let us know how you're getting on with this, and welcome to the forum

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

Isacnicolae6 · ‎16-01-2021

Hi I want to eliminate my spendcap

Cleoriff · ‎16-01-2021

Hi @Isacnicolae6

You'll need to call O2.

Numbers here Guide: Coronavirus Community Help and Support

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

Guide: Spend Caps & Charge to Mobile on O2

Veritas Numquam Perit

MI5 · ‎16-01-2021

@Isacnicolae6 wrote:
Hi I want to eliminate my spendcap

As per the solution on the thread already.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

adamrussell · ‎31-01-2023

How you remove spend cap please I’m don’t happy man

gmarkj · ‎31-01-2023

You need to get in touch with customer services @adamrussell

Either call 202 from your phone or 0344 809 0202 from another phone.

Or you can message o2 on social media:

Twitter

Instagram

Facebook

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎31-01-2023

Anyone on the new billing platform can do this in their MyO2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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