how do i allow premium text numbers

[mars1974]

i cant send texts to premium numbers - why and how do i unlock it

[MI5 · Accepted solution]

@mars1974 

Guide: Spend caps on O2 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[mars1974]

Thank you Its odd it allows it sometimes but not others!