how do I query a specific item on my monthly bill.

[JMG]

Who do I contact?

[MI5]

@JMG 

Customer services if you cannot see the detail in your MyO2 Guide: How to find help & contact O2 

[Bambino]

@JMG Do any of these links relate to your query? 

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

https://payforitsucks.co.uk/

https://community.o2.co.uk/t5/How-to-Guides/Tips-to-avoid-unexpected-charges-on-your-bill/ba-p/12182...

[JMG]

ONot really.  I have been charged for a day's use of my phone roaming abroad.  I am not aware that I used it except to look at the text O2 sent me.  If I have been charged for that I htink it's a bit harsh.  But small amount so not worth spending much time on.  Just feel it's a bit unnescessary and iy=t has highlighted to me how diofficult it is to talk rto someone at O2 now.

[MI5]

@JMG 

Texts are free to receive so you shouldn't have been charged for that.

These are difficult times for everyone so customer service will be very busy right now unfortunately.