how can I speak to soeone so that i can access my account

[RU1]

I need to speak to someone so that i can link two accounts but we cannot access the other account and Aura is hopeless!

[Bambino]

@RU1 O2 aren't very much interested in talking to customers these days unless they're buying something or upgrading. If you want to discuss your issue with customer service, below is the advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Other numbers available are here: Guide: Coronavirus Community Help and Support 

O2 won't consider your call important, so use the Lost/Stolen or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

[Cleoriff]

Hi @RU1 

You can do it yourself via My O2.

Go to My Details and see Bring in Products.

You can add another account via that route. No need to contact O2 at all.

Best of luck and welcome to the forum