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how can I acticate a new sim - online chat does not work and lines have a 30 minute wait and closed

Anonymous
Not applicable

on ‎27-11-2017 21:05 - last edited on ‎27-11-2017 22:14 by Moderator

on ‎27-11-2017 21:05 - last edited on ‎27-11-2017 22:14 by Moderator

how can i activate this number xxxxxxxxxxx its my daughters number and we have rung and cant get it sorted

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

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MI5
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on ‎27-11-2017 21:06

on ‎27-11-2017 21:06

In store is about the only other option i'm afraid.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎27-11-2017 21:10

on ‎27-11-2017 21:10

@AnonymousCould you come back and edit the phone number out of your post please? This is an open forum and you could leave yourself open to spam..:smileysad:

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jonsie
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on ‎27-11-2017 21:13

on ‎27-11-2017 21:13

Is this a new number or a replacement sim? 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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Martin-O2
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on ‎28-11-2017 11:43

on ‎28-11-2017 11:43

@Anonymous How are you getting on with this? Have you had the chance to get the sim activated yet? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Cleoriff
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on ‎28-11-2017 11:59

on ‎28-11-2017 11:59

Not sure if the thread has been moved but have you tried this @Anonymous

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

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