hmmmm?i have problem?

[Anonymous]

I HAVE PROBLEM with o2 BECAUSE YOU STILL TAKE MY MONEY!!!!!!!WHY FROM 3 MONTHS Direct Debit of £5.40 to O2 was taken from your account. TRANSACTION TYPE: Direct Debit (DD)? 

[MI5 · Accepted solution]

This isn't customer services @Anonymous so you need to call and speak to O2 directly http://www.o2.co.uk/contactus

[Anonymous]

They take your money to pay your bill

[jonsie]

Have you cancelled your contract? It's difficult to make out the problem from your post so you do need to speak to customer service. 

Just in case... 

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/How-To-Cancelling-Your-Contract-A-Guide/m-p/566...

[MI5]

Previous post was asking how to cancel https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/o2card/m-p/1053634#M129354 which does not appear to have been done, although after only 3 months there would be cancellation fees to pay anyway.

[jonsie]

That makes sense then now. Obviously the OP didn't understand and still thinks this is customer service. 

[Cleoriff]

Let's hope @Anonymous comes back to read these posts...otherwise it could be a a long haul...

[MI5]

Maybe needs a PM from @MercedesS ?

[jonsie]

Or help from a friend who's first language is English and in no way am I trying to be rude. 

[MercedesS]

Hello @Anonymous,

The O2 community is a group of customers like you. If you need assistance with your account you may need to contact an O2 Advisor. Find the best way for you to get in touch with Customer Service here. We cannot check your account details, sorry.

Please let us know if there’s anything else we can do and welcome to the O2 community!

Thanks guys for the help!