on 14-04-2015 16:09
on 14-04-2015 16:09
my ex partner set up a phone contract for me, i pay the bills and set up the passwords exept for the main one they want when i call them. its registered at my address. 02 wont let me change the name on the account so i cant pay the bill and its been going up every month. now they want to disconnect my phone and charge the whole bill (which i cant afford to pay) all at once. also ill be without a phone. is there a way i can change the name without the passwords or without having to ask my ex?
without the password i cant get past the security check over the phone so i never get the chance to explain my situation to 02.
Solved! Go to Solution.
on 14-04-2015 16:14
on 14-04-2015 16:14
14-04-2015 16:14 - edited 14-04-2015 16:16
14-04-2015 16:14 - edited 14-04-2015 16:16
Sorry the original person who took out the contract is the only one who can do this.
If you can't get into MyO2 you will need their help with the security details.
on 14-04-2015 16:19
thats unfortunate 😕 the bill is to high to pay in one chunk. i wanted to arrange to pay it in smaller bits and ive found now way to do that online.
on 14-04-2015 16:22
on 14-04-2015 16:22
on 14-04-2015 16:25
on 14-04-2015 16:25
@Anonymous wrote:thats unfortunate 😕 the bill is to high to pay in one chunk. i wanted to arrange to pay it in smaller bits and ive found now way to do that online.
Only passing security would allow you to do that, there is no other way.