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Level 3: Thinker
Posts: 40
Registered: ‎01-06-2017

Re: help i losst my phone!

[ Edited ]

I have a landline via BT but I dont have a house phone!

YES, if you ride only with a cell phone (like almost EVERY single person these days) you are **** if trying to report it lost.

 

This is really shoddy.....if web chat asks me to phone in....I will lose my cool. Its 2018!!!!!!!!!!!!!!!

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Level 3: Thinker
Posts: 40
Registered: ‎01-06-2017

Re: help i losst my phone!

[ Edited ]

As I sit here waiting for 8am......seriously......I LOVE o2 but this is really sketchy

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Level 22: Usually online
Posts: 828
Registered: ‎04-04-2012

Re: help i losst my phone!

[ Edited ]

Most companies close their Live Chat at 9 or 10pm and some mobile phone companies done even have it. 

 

As a last resort try and find a phone box, or ask a friend to borrow their phone. Remember you can use Skype as well to call Customer Services from a laptop,  If you have internet... 

--


Samsung Note 10+ 5G, Planet Computers Gemini and Cosmo, Samsung Galaxy S10 5G (voda) iPad Pro


Im just an IT Geek, into all things Messaging and Collaboration, and Mobile and Hardware :-)

My desk is a cross between Microsoft and PC World

I DONT WORK FOR O2 but am a G33K
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Level 3: Thinker
Posts: 40
Registered: ‎01-06-2017

Re: help i losst my phone!

[ Edited ]

I have only been in this country 11 months.....I am like the perfect storm.  No friends, no phone, and no o2!

But they really should have a web form available 24 hours to AT LEAST REPORT the phone missing.  I dont need to talk to a human, just LET ME REPORT IT!

Its 2018.  Honestly for this kind of stuff.....o2 needs an option to report.  Who uses landlines anymore?

Again I am fiercely loyal to o2 as their service is spectacular.  But this is silly.

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Level 3: Thinker
Posts: 40
Registered: ‎01-06-2017

Re: help i losst my phone!

[ Edited ]

3 more minutes!

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Posts: 84,544
Topics: 716
Registered: ‎14-01-2013

Re: help i losst my phone!

[ Edited ]

It would have helped @clivityuk had the webform shown in the lost and stolen guide been working. It isn't.

Last night and this morning it keeps referring you to the contact us page @madasaf1sh

I have mentioned it to @MI5 but should also ask @Marjo or @Martin-O2 if they are aware of it.

It is totally ridiculous that the most vital part of the guide isn't functioning when you lose an expensive piece of kit.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
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Level 3: Thinker
Posts: 40
Registered: ‎01-06-2017

Re: help i losst my phone!

[ Edited ]

I COULD NOT AGREE MORE!

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Level 3: Thinker
Posts: 40
Registered: ‎01-06-2017

Re: help i losst my phone!

[ Edited ]

Update: Web chat cancelled it.  EIGHT HOURS LATER!

 

Who knows what nefarious things have happened since then......

Honestly, as I said, I am a VERY loyal o2 customer.  But PLEASE MAKE THIS EASIER!


NO ONE LOSES THEIR PHONE IN THE DAYTIME!  Well rarely.  Its ALWAYS at a pub LOL

Now I gotta buy a new phone lsjakjSKLJASLKFJ

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Posts: 98,528
Topics: 545
Solutions: 12,411
Registered: ‎04-04-2012

Re: help i losst my phone!

At least you are only liable for the first £100 of costs now.
I’ll check with @Martin-O2 regarding the web form.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 6,744
Registered: ‎18-02-2016

Re: help i losst my phone!

Thanks for the tag @MI5@Cleoriff. I'll find out what's happening with the webform. 

 

@clivityuk I'm sorry to hear that you had a rough time reporting your handset stolen but at least it's been done now. Please let us know if you need any further assistance. wink

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