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help i losst my phone!

clivityuk
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O2 web chat is down! please help....what do I do?

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Martin-O2
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@clivityuk I'm glad you think the Community is an asset to O2! And don't worry about your ramblings, we love a bit of that here. joy

 

@Cleoriff@MI5 I've received confirmation that the web form is no longer in use. Details on why are a bit unclear atm but the Web form is definitely no longer live and customers should use alternative contact methods to report a lost or stolen device. The best way is to call when out of usual customer services hours. If that's not an option then wait until the morning. 

 

@MI5 I'll drop you a PM first thing to arrange updating your guide. wink

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clivityuk
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so mad

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Glory1
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Hi @clivityuk

Sorry to hear you've lost your phone. Please follow the advice in the link below:

https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

Good luck and welcome to the forum.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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jonsie
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clivityuk
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But I cannot as my phone is LOST!!!!!!!

 

ARRGH

 

And web chat is down....WTF! seriously this is a huge issue and NO online help!  WWQRGGGGGGGGGGGG

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clivityuk
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lemme check the site....I am trying

 

I am an idiot

 

******KKKKKKKKKKKKKKKKKKKKKKKKk

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Cleoriff
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Make sure you report it lost within 24 hrs @clivityuk then O2 will bar it and you wont be liable for any costs incurred if someone picks it up and uses it.

If you can borrow a phone its best to call and stay on the line  as its a 24 hr service.

If no phone available....fill in the webform shown in @Glory1's link and back that up with a call tomorrow or live chat...

Veritas Numquam Perit

Girl in a jacket
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jonsie
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You need to borrow a phone or use a landline I'm afraid. There used to be an online form but t doesn't appear to be available now.

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clivityuk
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why on earth does a HUGE company like o2 close their web chat at 11PM??!?!?!

I LOST MY PHONE!!!!!!!!!

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clivityuk
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THank you but this is ridiculous

 

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