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erica
Level 1: Joiner
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hiya i need some advise i have an iphone 7 and its due to upgrade in noveber but its not conneceting the your network it is coming up with no sevice so would like some advice

 

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MI5
Level 94: Supreme
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Hi @erica 

Firstly check here for any network issues https://status.o2.co.uk/ 

If nothing showing try turning off your phone and remove the sim. Wipe it with a dry cloth then replace and try again for a network connection.

Let us know if these help or not.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
Level 94: Supreme
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Hi @erica 

Check the network status here https://status.o2.co.uk/

Also look at this thread https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

 

Best of luck and welcome to the forumWelcome

Veritas Numquam Perit

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Bambino
Level 78: King of Kings
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@erica  Firstly, this is not O2. This is a customer community.

Should the advice above not resolve your issue, this is the link to contact customer service: https://www.o2.co.uk/contactus Calling is usually the preferred method. Best time to call is 8-8.30 am to avoid a long wait on hold.

I DO NOT WORK FOR O2



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