having issues

[erica]

hiya i need some advise i have an iphone 7 and its due to upgrade in noveber but its not conneceting the your network it is coming up with no sevice so would like some advice

[MI5]

Hi @erica 

Firstly check here for any network issues https://status.o2.co.uk/ 

If nothing showing try turning off your phone and remove the sim. Wipe it with a dry cloth then replace and try again for a network connection.

Let us know if these help or not.

[Cleoriff]

Hi @erica 

Check the network status here https://status.o2.co.uk/

Also look at this thread https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

Best of luck and welcome to the forum

[Bambino]

@erica  Firstly, this is not O2. This is a customer community.

Should the advice above not resolve your issue, this is the link to contact customer service: https://www.o2.co.uk/contactus Calling is usually the preferred method. Best time to call is 8-8.30 am to avoid a long wait on hold.