Solved: have I have been accepted?

Anonymous · ‎24-05-2016

I applied for a phone contract last night and have received lots of legal documents and a welcome email but nothing shows in my O2. I also have an email saying welcome on board. do I assume this is being processed or not ? I've had bad credit in the past so I don't want to count my chickens although my credit is miles better now. any advice ?

MI5 · ‎24-05-2016

Have you clicked the links in the email to confirm acceptance of T&C's?
Your order will also be dependent on phone stock levels.
You can always call CS to check your order status http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-05-2016

Have you clicked the links in the email to confirm acceptance of T&C's?
Your order will also be dependent on phone stock levels.
You can always call CS to check your order status http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎24-05-2016

If you only put the application in last night, it will probably take more than a few hours to filter through the system, but a call to customer service, as @MI5 has suggested won't hurt anything.

I DO NOT WORK FOR O2

Cleoriff · ‎24-05-2016

From everything you say it does look as if you have been accepted. Have you checked in My O2 to see if your order is showing ? http://www.o2.co.uk/myo2

Veritas Numquam Perit

Anonymous · ‎24-05-2016

there is nothing showing up there at the moment

MI5 · ‎24-05-2016

It takes at least 24 hours to update your order status in MyO2.
Call if you want to know immediately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎24-05-2016

ok thank you. I'll do that

Martin-O2 · ‎24-05-2016

Welcome to the forum @Anonymous ! Which handset did you go for?

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→ Access for You: Registration - Find out how to register for our Access for You service.
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→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎24-05-2016

a 5s as I figure a more expensive handset I would be less likely to be accepted for

Cleoriff · ‎24-05-2016

@Anonymous wrote:
a 5s as I figure a more expensive handset I would be less likely to be accepted for

Did you ring CS @Anonymous?

Veritas Numquam Perit

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