on 16-09-2015 21:28
on 16-09-2015 21:28
i recently down graded my tariff from 400min to 300 min as for 4 yrs I was never close to useing them never going over them once then recently I broke the screen on my phone with phones now a days been so sensitive to touch it was dialling people in my pocket not realising these calls had drained my minutes some been 16 min and 20 min a time I continued useing my phone as normal as I always had next thing I know I got a bill for 140 pound my usual tariff been 14 pound where I accept it was mainly me not paying attention that ran me over my minutes I thought O2 would recognise this and maybe reduce.my bill slightly it was a genuine error and I'm gutted I'm paying 10x what I normally would I take it as a lesson learned but what are people thoughts do you think O2 could of helped me a bit I mean I would of been grateful for any reduction I mean the way I was treated was horrible and when my contract expires I will never use O2 again. Regards graham
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on 16-09-2015 21:37
on 16-09-2015 21:37
on 17-09-2015 08:28
on 17-09-2015 08:28
As you say, easily done these days especially with being unable to lock the screen or using the pin code. As said above, a different adviser may well be more sympathetic, certainly nothing to lose by calling again and politely asking if they can offer a goodwill gesture.
on 17-09-2015 09:14
on 17-09-2015 09:14
Although distressing O2 aren't obliged to offer anything as I'm sure you know.
But asking another advisor has in the past proven to get different results, so deffo give that a shot.
Let us know how things pan out!