getting proof of purchase

[Rachh]

I have just upgraded to a Samsung s20+ 5g, the offer with the phone is free samsung ear buds, but to claim them u need to send proof of purchase but I got nothing from o2 when I did upgrade. I have tried to send the order confirmation but thats not good enough, they want an invoice or receipt. I have adked o2 to send one but they don't! Seems like they don't want me to claim their free offer! Do you know where I can get an invoice/receipt from on my o2 etc???

[pgn]

Hi, @Sabrina1 - It should be on your MyO2 page:

Guide: How do I get to the 'Download Bill' page? 

Go to your Recent Orders in your MyO2 and print it off as a PDF file. You can then attach it to your claim.

Good luck!

[Charlie20]

I have found the proof of purchase link, but it says please wait when I click it then nothing happens… did this happen to you? 

[pgn]

Since that reply, O2 has changed many things, @Charlie20 - you would be better advised to ask O2 via Social Media as in the link below this post for a Proof of Usage, POU,

https://community.o2.co.uk/t5/Apple/Phone-barring/m-p/1614704/highlight/true#M170951

document. It can take a couple of days to get an agent to respond, so be persistent with your chosen method of request. Good luck!

If no joy, reach out as advised here to our Forum Manager:

https://community.o2.co.uk/t5/Pay-As-You-Go/Proof-of-usage-issues/m-p/1658630/highlight/true#M31757