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getting proof of purchase

Rachh
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I have just upgraded to a Samsung s20+ 5g, the offer with the phone is free samsung ear buds, but to claim them u need to send proof of purchase but I got nothing from o2 when I did upgrade. I have tried to send the order confirmation but thats not good enough, they want an invoice or receipt. I have adked o2 to send one but they don't! Seems like they don't want me to claim their free offer! Do you know where I can get an invoice/receipt from on my o2 etc???
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pgn
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In the Documents section of your MyO2 Download and View Bills/Payment history, @Rachh- you should find what you need there.

Another way is checking in your orders in your MyO2 http://www.o2.co.uk/myo2 or from any emails you had when you placed your order.

Good luck, sounds like a good offer! 

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pgn
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In the Documents section of your MyO2 Download and View Bills/Payment history, @Rachh- you should find what you need there.

Another way is checking in your orders in your MyO2 http://www.o2.co.uk/myo2 or from any emails you had when you placed your order.

Good luck, sounds like a good offer! 

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MI5
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@Rachh 

Go to your recent orders in your MyO2 and print it off as a PDF file. You can then attach it to your claim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Rachh
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Thanks for your help. Its sorted now. Managed to save a jpeg screen shot from from o2 app on phone.
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MI5
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You're welcome :slight_smile:
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jlw02
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Hi @Rachh - I am having this problem too. What did you screenshot on the app?
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Rachh
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Hi, it was my my orders. Just needed to get the date on it to prove it was within date.
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jlw02
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Thank you... I submitted my claim with a screenshot of my device plan as well as my order confirmation, and they're pushing back saying I also need the delivery note... Never easy, is it?!

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Cleoriff
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I think Samsung need to have some consistency with the processing of these claims! You can see on this thread, no one was asked for a delivery note!

https://community.o2.co.uk/t5/Other-Products-and-Services/Proof-of-Purchase/m-p/1367961/highlight/tr... 

Veritas Numquam Perit

Girl in a jacket
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Sabrina1
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Hi trying to find proof of purchase apparently a screenshot of the device plan amd details isn't enough but I can't find any documents about the order for the phone online amd chats not currently available, is there something I'm missing or shall I just give 02 a call? TIA
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