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Level 1: Joiner
Posts: 1
Registered: ‎16-12-2018
Accepted Solution

getting a new phone

I have literally  just dropped my phone and it has comepletey smashed, I am a customer with O2 and i am just wondering how I go about getting a replacment phone.

Level 18: Posting pro
Posts: 1,114
Registered: ‎22-04-2017

Re: getting a new phone

If you have it insured you can claim on that or if refresh pay off what you owe n then upgrade that way
Posts: 108,748
Topics: 561
Solutions: 14,396
Registered: ‎04-04-2012

Re: getting a new phone

It doesn't sound like you are insured? So you have to buy one but check if home contents or your bank account covers your phone first.
Guide to refresh here if you choose to upgrade https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: getting a new phone

Hi @sophiePerry123, and welcome to the forum Wave I was wondering how you were getting on with this? 

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