hi i just recently got a new o2 contract phone, but when my mates text me they are being charged even know they have free texts to other o2 customers. why is this happening?
If it is very recent and you ported your number from a different network, you might have to wait for the system to update fully and recognise yours as an O2 number.....?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Currently using: Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)