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free screen replacement

asiunia2517
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Hi ive had my samsung galaxy s10 for a year. Just broke my screen. How to i go about getting it replaced for free?

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Cleoriff
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@asiunia2517 

Have you got insurance? You won't get it replaced free otherwise.

O2's returns/repair policy here. https://www.o2.co.uk/help/phones-sims-and-devices/our-faults-and-repairs-policy 

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Cleoriff
Level 94: Supreme
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@asiunia2517 

Have you got insurance? You won't get it replaced free otherwise.

O2's returns/repair policy here. https://www.o2.co.uk/help/phones-sims-and-devices/our-faults-and-repairs-policy 

Veritas Numquam Perit

Girl in a jacket
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asiunia2517
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Ive read somewhere that with some contracts you get free screen replacement. Isnt taht true?

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MI5
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It won't be free even with insurance @asiunia2517 as all policies have an excess to pay.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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asiunia2517
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Id be ok with excess. just dont want to pay out loads haha

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MI5
Level 94: Supreme
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@asiunia2517 wrote:

Ive read somewhere that with some contracts you get free screen replacement. Isnt taht true?


It was an offer a few years ago but no longer current.

You will have a bolt on for free screen replacement if it's applicable to you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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