on 08-12-2012 13:41
i was on a sim contract then i changed to pay n go , i then had a phone call offering a deal to switch back to a sim only contract , part of the offer was after 6 months i would get a free phone either a discontinued or referbished phone , now after 8 months o2 to are not honouring the deal , as anyone else been offered this deal
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08-12-2012 13:55 - edited 09-12-2012 08:23
I've heard of people taking ip a sim only deal under the premise that after 6 months they could be offered a desk with handset. I think the initial 6 month period is to see if the person is a secure chance to offer a subsidised handset.
If you don't have a contact name or any paperwork to substantiate your claim then I'm afraid your not going to get any resolution.