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fraudulent payment?!

Elza
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has anyone had a similar problem with O2. The bank takes the monthly bill for O2, but it does not reflect that the bill has been paid.It's the second time it's happened to me and I'm angry because I'm not getting my money back

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Bambino
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@Elza I suggest you speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

I DO NOT WORK FOR O2



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Bambino
Level 86: Prestigious
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@Elza I suggest you speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

I DO NOT WORK FOR O2



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THEBASICMUM
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Yes, this has happened to me a few times now. I don't get a satisfactory resolution either. I paid for one line on Friday, and it paid another line that wasn't due yet  

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MI5
Level 94: Supreme
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Same advice as above then @THEBASICMUM 

Any over payments remain as credit and will be used next month.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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