Solved: fraudulent payment?!

Elza · ‎29-03-2023

has anyone had a similar problem with O2. The bank takes the monthly bill for O2, but it does not reflect that the bill has been paid.It's the second time it's happened to me and I'm angry because I'm not getting my money back

Bambino · ‎29-03-2023

@Elza I suggest you speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

I DO NOT WORK FOR O2

View solution in original post

Bambino · ‎29-03-2023

@Elza I suggest you speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

I DO NOT WORK FOR O2

THEBASICMUM · ‎27-11-2024

Yes, this has happened to me a few times now. I don't get a satisfactory resolution either. I paid for one line on Friday, and it paid another line that wasn't due yet

MI5 · ‎27-11-2024

Same advice as above then @THEBASICMUM

Any over payments remain as credit and will be used next month.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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