fraud

[rhinopower]

I have recently found out someone has used my identity to   open up 3x 02 accounts

i noticed it when i checked my experian report

experian have contacted 02 and have also contacted 02 and told i had to wait for 02 fraud department 

to get in touch with me.

since then i have had 3 default notices from 02 demanding payment to stop further action

all this has decimated my credit score

is there a number i can ring 02 fraud department on

Regards

Mr Westerman

[Cleoriff · Accepted solution]

Hi @rhinopower 

This is awful and you should contact the fraud dept

Call 202 from your mobile or 0344 809 0202

Also report here https://www.actionfraud.police.uk/ 

You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

[rhinopower]

i have spoke to 02 via online chat they said the fraud department will contact me  within 10 working days

i notified action fraud and they gave me a reference number

it is worrying that it is so easy to order a phone via 02 online using stolen details

this very stressful

[madasaf1sh]

@rhinopower 

Same as with any credit provider, if they have all your personal details, they can open an account. 

They can go online and open a bank account in your name, go get credit cards etc.... 

Using the CRA in this instance is pointless, as they can't really do anything about fraud. 

I would also contact all the CRA's and you bank, and put a CIFAS flag on your credit report, and also make sure all your passwords are changed. 

[rhinopower]

i have put cifa flag on my credit report and contacted my bank