Solved: final bill

Anonymous · ‎26-06-2017

Does anyone know if I am in credit at the end will I be refunded automatically by 02 - they say I dont owe anything but do not say whether or not they will refund me!

MI5 · ‎26-06-2017

You need to check in your MyO2 http://www.o2.co.uk/myo2 and if it shows a minus figure, it means you are in credit.
To get a refund you need to send in this form.
https://www.o2.co.uk/apps/help/help?qid=1&q1=34

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎26-06-2017

You need to check in your MyO2 http://www.o2.co.uk/myo2 and if it shows a minus figure, it means you are in credit.
To get a refund you need to send in this form.
https://www.o2.co.uk/apps/help/help?qid=1&q1=34

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-06-2017

You are a star. Thank you so much for your prompt reply

MI5 · ‎26-06-2017

No problem

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MercedesS · ‎27-06-2017

Hello @Anonymous, welcome to the O2 community!

Glad to see @MI5 helped you. You are right, he is a start

Let us know if you need anything else! We hope to see you around

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community

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