extra charge

[Thewhitewolf]

extra charge for use over plan. What is this? I have unlimited data, unlimited talk and unlimited texts.

[Oxonian]

A warm welcome @Thewhitewolf to this O2 customer to customer community.

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media :-

Facebook : https://o2uk.co/O2CFB

Twitter (X) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

Guide: How to find help & contact O2 

[MI5 · Accepted solution]

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 

And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom. 

Note also what is and isn't included in allowances Guide: Your Allowances - what is and isn't included

@Thewhitewolf

[TallTrees]

Hi there @Thewhitewolf 

Is there any information in your account at MYO2 

otherwise contact o2 customer services Here Guide: How to find help & contact O2 

[Enlli]

How are they listed in your bill in MyO2

There are calls and Text types not included in your allowance