extra Charges

[storm004477]

I received a bill today of £46.90 (around £25 extra) and tried to contact the customer service they said they cant discuss the bill now as we are in lock down period and my contract is ending in May and I'm moving to another provider so i need to know what are the extra charges as it is under the minute section in the app. If its a premium number charges i need to now details
Could you please advise
Thanks

[O2Lorna]

You should be able to check what the chargers are for in myo2 otherwise customer services are the only people that have access to your account to check.

https://community.o2.co.uk/t5/Welcome-News/Help-amp-Support-from-O2-during-COVID-19/m-p/1327094

[Bambino]

@storm004477 Have a look here: https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...