extorsionate air time charges

[Anonymous]

I down graded my phone from a super duper Samson S7( or something ) to something smaller and more affordable. I worked out that i did'nt chat much (or so I thought) and now I have been stung for a bill of 80 quid. I can barely afford food or to pay my bills as it is. ( so cross)

1.The charges were off peak, so I dont know if that had anything to do with it.

2 Also my friend rang most of the times

3 My allowance is for 200 mins and my usage was about 184 , how in the hell do I get to go over my allowance to the tune of 80 pounds ? anyone know?

I try to talk on Skype or FB messenger. I only have one friend I talk to , mostly for half hour. It is as if I dont have an allowance and I am been charged for the calls. ( really cross and checking my language here) I find the o2 phone information complicated and has forced me to come here to understand what is going on.

My phone should be costing me £ 15.00 a month. Even with allowance for the fact that I may occasionally go over my minutes ( average does not suggest this) how in the hell does it come to 80 pounds ? I feel I am been (language) ripped off and now I am here, on 02 like it's social media or :manmad:

 Jac

[Cleoriff · Accepted solution]

Hi @Anonymous if you have checked your usage in my o2 http://www.o2.co.uk/myo2 and it appears wrong then you need to speak to someone in customer services http://www.o2.co.uk/contactus

[PhoneChanger]

@Anonymous your best option is to log in to MyO2 which will show you your call usage and charges.

My guess is that either you have calls to chargeable numbers (such as 0845, 0870, etc), or your current or previous phone has applications which have been using data which has put you over your data allowance (assuming you have one).

Unfortunately since this a customer to customer forum we don't have access to your accounts.

[MI5]

Only CS can answer your questions and we are only customers like yourself.