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esim swap

Finnigan66
Level 1: Joiner
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My old phone got wet, I have a new phone but I cant transfer the esim. Customer Support told me the only way is to go to O2 Store get a simm and then request esim?

 

I am in France for a few weeks so this is very frustrating!

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MI5
Level 94: Supreme
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@Finnigan66 

The only other way is for them to send one to your MyO2 but as you won't be able to login, it's pointless.

Get a local sim from OrangeF, Sfr etc to tide you over.

eSIM - How to activate  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 154042 Posts
  • 657 Topics
  • 29396 Solutions
Registered:

@Finnigan66 

The only other way is for them to send one to your MyO2 but as you won't be able to login, it's pointless.

Get a local sim from OrangeF, Sfr etc to tide you over.

eSIM - How to activate  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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