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683683461 · ‎06-11-2024

I want to request for e-sim

MI5 · ‎06-11-2024

If you really must, contact O2 or pop in store with photo ID.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎06-11-2024

@683683461

If you really must, contact O2 or pop in store with photo ID.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎06-11-2024

Head into an O2 Shop with Photo ID, @683683461 - if you request one online, the current one will be disconnected.

While in the O2 shop, you may find switching to a physical SIM card makes things like upgrades easier, at least with O2 as it manages eSIMs today. Good luck!

Links to O2 Social Media Team here

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