email address

[hoprigg]

Hello,

I was wondering if someone could help me and direct me to the correct page to get in touch with O2 via email...I have clicked on links that i think will take me to the correct place and all it does is take me back to the start again.

Thank you.

[jonsie · Accepted solution]

There is no email support now from O2

you need to contact O2 then all numberss are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[MI5]

@hoprigg 

There is no email unfortunately you can use for customer service.

If you need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[hoprigg]

Many thanks for your very quick reply, i will try it this way as you suggest.

Thank you.

[jonsie]

Very welcome @hoprigg 

[MI5]

Welcome