elee36079**Personal info**

[Emma66]

My bill should  off been paid on the 29  can I pay on the 5th please 

[Cleoriff]

@Emma66 

You need to contact payment management.

Details here Guide: How to find help & contact O2 

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

[pgn]

In addition to the ways above, if your MyO2 is working, you can check and sometimes change payment dates in there, @Emma66 :

Good luck!

[Cleoriff]

Not sure about that @pgn?

I've always understood a change of payment date required a call to customer services.

The reason being that too many people could change the date frequently to suit their needs that month and cause mayhem in the billing dept.

Until, I'm told anything different officially, I'll stand by that. 😉

[pgn]

As, by admission of our board manager, "all customers who can be moved are on 360", I stand by this:

https://community.o2.co.uk/t5/Pay-Monthly/Change-Payment-Date/m-p/1686324/highlight/true#M269573

I'd test it, but I have no need to change my date and possibly inflict other bugs on my payments - I am already hoping O2 get the likes of affordablemobiles' access to O2's systems for Upgrades working like it used to before I am due for upgrade in late November!

https://www.o2.co.uk/help/account-and-billing/payment-date-and-billing-date

[Cleoriff]

@pgn 

 I've googled it. The fact that they have included the payment management number, infers that they need to be called?

[pgn]

Official O2 link in previous post, @Cleoriff - but no harm in including the Guide: How to find help & contact O2 link along-with I guess.

[Cleoriff]

My link includes the Payment Management phone number, your O2 link simply states "If having issues then contact us".

So maybe it can be done via My O2. I would still query how often they would allow you to change it. (Personally I think O2 are 'making a rod for their own back' allowing customers to  change their own payment date. Waiting for someone to rock up and tell us that payment has been taken twice...or not at all.)

[Cleoriff]

Also, looking at the OP, who is already two days late with her payment, I would say, in this particular instance she would be far too late to be changing her payment date via My O2.

Case closed M'Lud 😂

[pgn]

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@Cleoriff wrote:

Case closed M'Lud 😂

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I concur 👍🏼🤣