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Anonymous
Posts: 0

Re: early upgrade

so if I canceled new contract, returned phone to O2 and they put me back on old contract wich is already paid till end, I still have to pay my monthly bills? O2 servis refused to return any money cause it's non-returnable but why I have to pay second time for monthly bills?

Posts: 117,536
Topics: 575
Solutions: 16,494
Registered: ‎04-04-2012

Re: early upgrade

Yes, that's in the rules. Sorry.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 27,019
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Registered: ‎29-07-2008

Re: early upgrade

[ Edited ]

Deleted by me as I was talking rubbish. Smiley Very Happy

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Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Posts: 117,536
Topics: 575
Solutions: 16,494
Registered: ‎04-04-2012

Re: early upgrade

They have only paid for the original phone that was on the cancelled contract - They already own that phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: early upgrade

You paid a fee based on the remaining contract, you didn't pay off the last three months.

Anonymous
Posts: 0

Re: early upgrade

so how it's happend that they put me back on old tariff? And it's paid till end of contract but I still have to pay monthly?

Posts: 117,536
Topics: 575
Solutions: 16,494
Registered: ‎04-04-2012

Re: early upgrade

You are on old tariff but not the old contract as that would have been cancelled when you paid it off.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: early upgrade

You paid a non-refundable fee. Now you are back on the original contract until it comes to an end by giving 30 days notice. The contract carries on as it was.

Posts: 117,536
Topics: 575
Solutions: 16,494
Registered: ‎04-04-2012

Re: early upgrade

You will be on a 30 day rolling contract now so free to cancel at anytime by giving notice.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)