early upgrade

[richieb10]

when i took out my contract i was told that id get an early upgrade on 02 after 12months,, ive been with them for 10+years,, so i ranfmg them to get my early upgrade and they deny ever offering it me, got told theres nothin on the system and they cant help me... im fuming at their service and cant wsit to leave them,, looking at the note 8 prices theyre actually taking people for a ride,, always said id never leave 02 and have recommended them on so many times... not any more theyre shocking...

[Cleoriff · Accepted solution]

Hi @richieb10 If you are allowed it upgrade it should be showing in My O2 http://www.o2.co.uk/myo2

if you wish to make a complaint follow this link https://www.o2.co.uk/how-to-complain

[chrisymon]

Need more info. What account are your on? Refresh? what phone have you now. I can give you an idea what you can do.

Did you get it from carphone or direct from o2.?

[Anonymous]

Hi @richieb10 you can upgrade whenever you like. Dependent on whether you have any monies outstanding to pay off before you upgrade. You would be better off upgrading in store rather than online 

[Martin-O2]

Hey @richieb10 have you made any progress with your early upgrade deal?