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ASD · ‎14-04-2023

Good afternoon. Daft question. I have ordered an eSim and about to set it up but not sure if I should take my physical SIM card out first before setting up the eSim please? Any information would be appreciated, thank you ☺️

MI5 · ‎14-04-2023

@ASD

It needs to stay in as you start the swap process from it.

Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎14-04-2023

@ASD

It needs to stay in as you start the swap process from it.

Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

ASD · ‎14-04-2023

Thank you, think all sorted!

MI5 · ‎14-04-2023

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

ASD · ‎14-04-2023

What a mission that was! As I have 2 different “sims”

🙈

Jim828 · ‎19-06-2023

A bit off topic, is it easy to go back from eSIM to SIM. I still have the origional SIM that was used for the eSIM transfer.

Thanks

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