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eSim

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ASD
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‎14-04-2023 15:57

‎14-04-2023 15:57

Good afternoon. Daft question. I have ordered an eSim and about to set it up but not sure if I should take my physical SIM card out first before setting up the eSim please? Any information would be appreciated, thank you ☺️ 

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MI5
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‎14-04-2023 16:23

‎14-04-2023 16:23

@ASD 

It needs to stay in as you start the swap process from it.

Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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‎14-04-2023 16:23

‎14-04-2023 16:23

@ASD 

It needs to stay in as you start the swap process from it.

Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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ASD
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‎14-04-2023 16:38

‎14-04-2023 16:38

Thank you, think all sorted! 

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MI5
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‎14-04-2023 16:41

‎14-04-2023 16:41

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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ASD
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‎14-04-2023 22:39

‎14-04-2023 22:39

What a mission that was! As I have 2 different “sims”

🙈

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Jim828
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‎19-06-2023 07:26

‎19-06-2023 07:26

A bit off topic, is it easy to go back from eSIM to SIM. I still have the origional SIM that was used for the eSIM transfer.

 

Thanks

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