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eSim question - sim swap and number porting

insertnamehere
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Background - I'm currently with Three, and wish to run my contract for another 8 weeks until end of contract keeping my existing number with Three.  I had delivered today an O2 pay monthly sim, as I wanted to take up a good 12 month SIMO deal I saw before it ended.

 

I note from other responses on this forum there shouldn't be any issue with porting my Three number onto an eSim, but in the O2 store where I collected an eSim pack today, they said that I have to port my number onto the physical SIM, then sim swap to the eSim or the port won't work.

 

My original plan was to initiate the sim swap now, physical to eSim, make use of the data and keep the temporary number for 8 weeks, then port my Three number to the eSim.  Were the O2 store correct and this won't work?

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MI5
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@insertnamehere 

I'm not aware of any issues porting to an eSim.

Many people have done so in the past.

Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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madasaf1sh
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@insertnamehere 

 

Load of crock from the Shop im afraid to say, you can port onto an eSim...

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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insertnamehere
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Thanks very much - I suspected the store were misinformed about the matter but as eSims are still not the standard feel better with the confidence of some wiser replies on here!

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Projectionist
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Remember to keep the eSim card - it's useful as you can re-install the eSim (only onto the same phone) a few times, if you accidentally delete it, or send it for repair, for example

Using Pixel 4 ( O2 + 1pMobile) , Samsung E1182 ( geosim + dtac)
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jonsie
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Not sure about waiting 8 weeks?

You will start paying for the sim only on a temporary number immediately

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insertnamehere
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Yes I'm aware of this, but found 20GB Unlimited minutes for £10/mo and wanted to take it whilst it was available, a similar offer from uSwitch dropped back to 15GB last week.

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MI5
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@insertnamehere wrote:

Thanks very much - I suspected the store were misinformed about the matter but as eSims are still not the standard feel better with the confidence of some wiser replies on here!


Define "wiser" 🙄

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Projectionist
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I suspect that "wiser" in this context means "not chasing a commission for a number port" 

Using Pixel 4 ( O2 + 1pMobile) , Samsung E1182 ( geosim + dtac)
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insertnamehere
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Just an update on this - I set my port for today from Three > O2.  

 

When I took out the O2 contract I was sent a physical sim, which I then moved onto an eSim which I got from an O2 store a few weeks ago.  I have happily been using the temporary number via the eSim for data in the interim and the physical Three sim for calls.

 

Anyway, on here all replies indicated there would be no issue porting onto the O2 eSim.  When I booked the port, I made sure to mention to the adviser I was using an eSim.  I lost service on O2 eSim and Three sim at 10am this morning.  Just phoned CS who advised that they have no record of me ever using an eSim and my number has been ported across onto the physical sim they sent me in the post (thankfully I still have it).

 

Upshot is, the port onto that physical sim hasn't worked either, so now I have no service on the physical or the eSim.  Very frustrating they couldn't just port straight onto the eSim.  After using it for weeks I don't understand why the O2 systems would port back onto the physical sim which had no service and no temporary number attached.  The whole thing is a total balls up and I'm told nobody will do anything to help further until after 6pm tomorrow as they allow a further 24 hours for things to iron out.

 

Thought I'd share that my experience of porting onto an eSim is definitely not smooth!  I can only hope one of the sims spring into life tomorrow, but I have a feeling there's a deeper problem.

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