eSim Swap abroad

wozza119 · ‎10-11-2020

hi - i've done an eSim swap abroad - my old phone is has now lost signal but my new phone with the new eSim has No Service.

Anything I can do before I try get hold of O2? thx

wozza119 · ‎12-11-2020

considering posting my phone turned on roundtrip to the UK now

MI5 · ‎12-11-2020

I think that's your only option mate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

wozza119 · ‎13-11-2020

got it to work!

just a bit of patience and a few chats to customer support fixed it.

thx

Cleoriff · ‎13-11-2020

Excellent news @wozza119

Veritas Numquam Perit

MI5 · ‎13-11-2020

That's good to hear @wozza119

What did they have to do?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

wozza119 · ‎13-11-2020

had to manually activate the sim I think -then the roaming kicked in.

MI5 · ‎13-11-2020

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Calls dropped soon as dialed

Access to billing / phone plan etc

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

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