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eSim Swap abroad

wozza119
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hi - i've done an eSim swap abroad - my old phone is has now lost signal but my new phone with the new eSim has No Service.

Anything I can do before I try get hold of O2? thx

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wozza119
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haha. no we moved here before lockdown permanently. just need to keep old O2 number..

Message 11 of 27
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MI5
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I honestly doubt it will work until it connects to O2-UK @wozza119 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 12 of 27
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wozza119
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well, spoken to 4 different support people and they don't seem to think it should be a problem.

The sim has been activated at O2 so it is talking to their services.

It makes sense that it should work - it's not a ridiculous scenario. There must be lots of expats who want to keep their UK number and want to upgrade their phone overseas.

 

I've seen some other chats saying it needs to be manually done by customer services and it won't happen automatically though.

 

will keep you posted!

 

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wozza119
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..they did even have a process sheet to follow for the scenario so it must be possible?? who knows slight_smile

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MI5
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@wozza119 

I asume you are aware of the T&C's for use outside the UK?

What other restrictions are there?

You can only use our services for periodic travel (like holidays or short breaks) in our Europe Zone (excluding the UK). Otherwise we may charge you for using our services in our Europe Zone (excluding the UK). If this has happened to you and you think it might be a mistake,call 202 from your mobile or 0344 809 0202 from any other phone.

Use of our services in our Europe Zone is subject to our fair usage policy.

The roaming coverage and  available services are subject to 3rd party network infrastructure and may be restricted. Please contact us for further details on www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 15 of 27
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wozza119
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no didn't know, but I'm pretty much only using it to recieve calls and texts - got a local data sim here. thx

Message 16 of 27
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MI5
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OK, best of luck.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 17 of 27
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jonsie
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I think I'm with @MI5  here.

The network is showing the sim as active at their end but the sim isn't talking to the network

Good luck, hope you get this sorted.

Message 18 of 27
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wozza119
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ok but why? when you take your phone overseas it's not talking to O2 it's talking to the local operators.
whats different?
Do the local networks think the phone has no roaming rights perhaps?
Message 19 of 27
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MI5
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It's just for the initial activation on O2.
It has to handshake directly with O2 servers and can't be done when roaming.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 20 of 27
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