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eSim Swap abroad

wozza119
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hi - i've done an eSim swap abroad - my old phone is has now lost signal but my new phone with the new eSim has No Service.

Anything I can do before I try get hold of O2? thx

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Cleoriff
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@wozza119 

Keep rebooting the phone?

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wozza119
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Is that different from putting aeroplane mode on and off all the time?
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Cleoriff
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Yes, it's turning phone on and off a few times @wozza119 

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MI5
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eSim might be different but it's not possible to activate a physical sim unless on O2-UK network.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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wozza119
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Spoke to customer services. They seemed to think it should just work. Had to add an iPhone bolt on though because moving to an iPhone.
...will see if it work.
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Cleoriff
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Pleased you got through @wozza119 

Let us know how you get on...

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jonnymk
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bigger question - how did you manage to escape the country during lockdown ? grin

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Marjo
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Welcome to our community @wozza119  Welcome

Hope it all goes well with the SIM swap and no more issues! Please keep us updated on how it goes. slight_smile

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wozza119
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hi - nope. not working - been past to the guru team I think so hope they can do something.

they say its activated on their end so should work so will have to wait and see...thx slight_smile

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