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eSIM

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hagui
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on ‎02-05-2024 19:22

on ‎02-05-2024 19:22

I have change the eSim to normal sim around 3 hours ago in a O2 shop and the assistant told me it will take around 20 minutes for the change and so far 3 hours passed and no line.

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MI5
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on ‎02-05-2024 19:36

on ‎02-05-2024 19:36

@hagui 

Read the guide I posted or use Skype to call Guide: A Guide to Skype 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎02-05-2024 19:29

on ‎02-05-2024 19:29

@hagui 

Have you rebooted your phone?

Guide: Migration & porting into O2 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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hagui
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on ‎02-05-2024 19:31

on ‎02-05-2024 19:31

yes. And turn on and off airplane mode several times.

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MI5
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on ‎02-05-2024 19:33

on ‎02-05-2024 19:33

@hagui 

You'll need to try O2 then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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hagui
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on ‎02-05-2024 19:35

on ‎02-05-2024 19:35

But I have no line, how I can contact with them? I tried online with the computer and always the chat support says they are busy and tell me to contact later. 

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MI5
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on ‎02-05-2024 19:36

on ‎02-05-2024 19:36

@hagui 

Read the guide I posted or use Skype to call Guide: A Guide to Skype 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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