eSIM on iPhone XS with second number

[philstubbington]

I was told by o2 that I could have a second number with an eSIM, and have now received an eSIM.

However, all I have now is my original number as the secondary and nothing on the primary.

All that support seem to suggest is that I visit a store.

I've reset, rebooted, taken the physical SIM out, put it back in, removed the data plan, added it back in and nothing is any better.

Help, please!

[MI5 · Accepted solution]

@philstubbington 

To have a second number you'll need another contract.

Your eSim just replaces the physical sim so you can insert any sim card in the sim slot from any network to have 2 numbers on your phone.

[philstubbington]

Thanks.  That's not the impression I was given by O2, but I guess you're right....

The wording at https://www.o2.co.uk/help/phones-sims-and-devices/esim could really do with some extra clarity.

[MI5]

You're welcome