Hello
I'm hoping somebody can help me with a problem as I have contacted 02 on a number of occasions. While it is fair to say they have done their best to assist, I keep ending up back at Square 1.
Briefly, I have a UK mobile, which I use in France where I live. Until a couple of months ago, I was able to access French networks and us data roaming. On a trip to the UK, a couple of months ago, I could not get any network coverage so went to the O2 store in London N1, where they noticed I did not have a SIM fitted. They did this and I was able to access the O2 network.
On my return to France, I noticed that I no longer had access to French network services so, after a couple of conversations with O2, they sent out an eSIM to my daughters' address in London. Try as I might, I just have not been able to load this on my device, or manually, the main problem being that I can't swap from one SIM to the other because I am unable to receive a code on my phone to do so. I am concerned that I am no longer receiving texts from the UK and, since I am unable to receive codes, am struggling with online banking.
The phone was locked earlier in the week but, while I can still make and receive calls to the UK, data roaming in France is still not possible.
All advice gratefully received.
