cancel
Showing results for 
Search instead for 
Did you mean: 

download old bills after leaving O2

AnnieWalker
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, can anyone tell me how to download previous monthly phone bills after leaving O2 please?

Message 1 of 6
353 Views
5 REPLIES 5

MI5
Level 94: Supreme
  • 128140 Posts
  • 614 Topics
  • 22488 Solutions
Registered:

@AnnieWalker 

Old bills are still available for two years in your MYO2 online only http://www.o2.co.uk/myo2

Guide: How do I get to the 'Download Bill' page? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 6
351 Views

AnnieWalker
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks so much, I can see you are a very valuable asset! 

But when I log in it just says that I don't have any products or services?Screenshot 20**Personal info** at 12.53.11.png

Message 3 of 6
340 Views

MI5
Level 94: Supreme
  • 128140 Posts
  • 614 Topics
  • 22488 Solutions
Registered:

@AnnieWalker 

Do you not have a "disconnected bill" further down the page?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 6
337 Views

AnnieWalker
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hi, thanks for getting back to me. No there's nothing on the page, believe me I have scoured it!
Could you, in your wisdom suggest anything else at all to try?
Message 5 of 6
316 Views

MI5
Level 94: Supreme
  • 128140 Posts
  • 614 Topics
  • 22488 Solutions
Registered:

@AnnieWalker 

That's most strange as it's a legal requirement for you to have access for 2 years.

I guess you'll need to try and speak to customer services Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 6
315 Views